This Refund Policy explains the circumstances in which Elhawarey Digital LTD offers refunds or cancellations for its software development services. Because our work is bespoke and delivered against an agreed scope, this policy differs from a typical product return policy.
1. Bespoke services
Our services are tailored to each client and are typically billed against milestones or on a time-and-materials basis, as set out in your Order or statement of work. Work already performed and accepted is generally non-refundable.
2. Deposits
Where an engagement requires an upfront deposit, that deposit secures our availability and covers initial work. Deposits are [REFUNDABLE / NON-REFUNDABLE — CHOOSE ONE] except where required by law. [SPECIFY ANY CONDITIONS.]
3. Cancellation by you
You may cancel an ongoing engagement by giving written notice in accordance with your Order. On cancellation you will be charged for all work completed up to the effective date of cancellation, plus any non-cancellable third-party costs we have committed to on your behalf.
4. Cancellation by us
If we cancel an engagement other than for your breach, we will refund any fees paid for work not yet performed.
5. Consumer cancellation rights
If you are a consumer contracting at a distance, you may have a statutory right to cancel within 14 days under the Consumer Contracts Regulations 2013. Where you ask us to begin work during that period, you may be charged for services provided up to the point of cancellation. [ADJUST OR REMOVE IF YOU ONLY SERVE BUSINESS CLIENTS.]
6. How to request a refund
To request a refund or cancellation, contact us at hamada@elhawarey.com with your project details and the reason for your request. We aim to respond within [NUMBER] business days.
7. Disputes
If you are unhappy with any part of our service, please contact us first so we can try to resolve the matter. This policy does not affect your statutory rights.